Also, check our Terms and Conditions for further information.
Q. Is there a minimum purchase?
A. The minimum purchase is $500.00 per order. If you need to purchase less than the minimum amount required for wholesale, we suggest shopping from our retail site.
Q. What credit cards are accepted?
A. Mastercard, Visa, Discover, American Express (also including Debit Cards)
Q. How do I make a purchase using PayPal?
A. Click the PayPal button from the shopping cart to complete your purchase. You will automatically be taken to the PayPal website to complete payment.
A. Click the PayPal button from the shopping cart to complete your purchase. You will automatically be taken to the PayPal website to complete payment.
Q. Do you ship internationally?
A. Yes, we ship to most countries worldwide. We do not ship to Russia, Mexico, Cuba, North Korea, and a few other countries in war-torn areas. Please take a look at our Shipping Page for additional information.
Q. Do you offer sample sizes of essential oil?
A. Our retail website offers 1 mL and 1 gram vials of our 100% pure essential oils, absolutes, Co2, and carrier oils for purchase. We hand-pour all oils, so please allow additional processing time when ordering more than six samples.
Q. Do you give free samples?
A. Our retail website provides free samples for olfactory evaluation when making retail purchases. Please see our Free Sample Policy page for more information and examples. We do not offer free samples when shopping wholesale.
Q. How do I contact Lotus Garden Botanicals customer support?
A. Please refer to our Contact Us page. Our friendly and knowledgeable customer service department is ready to help you with our products. You may also phone us at 207-685-0167 M-F between 9:30 AM and 4:30 PM EST.
Q. Can customer support provide blending recommendations when purchasing essential oils?
A. For perfumery, yes. We recommend contacting a certified aromatherapist or other local healthcare professional for aromatherapeutic purposes. Our downloadable Harmonious Blends Chart is located at the bottom of this page.
Q. How do I make appropriate calculations for blending or diluting essential oil, absolute oil, or Co2 extracts?
A. EASY, go to our Essential Oil Blending Charts page here as a resource to assist you with making calculations.
Q. Do you accept returns?
A. Our return period for products is 30 days. We cannot accept products for return once the hygienic seal has been broken or the container/bottle has been opened. We do not accept Hydrosol returns. If it has been more than 30 days since your purchase, we can not offer you a refund or an exchange. If you receive a refund, and we are not responsible for the error, the cost of return shipping will be deducted from your refund. Please refer to our Terms and Conditions for information about returns and claims arising from products received damaged during transit and products of a non-hygienic nature.
Q. How soon will you ship my order?
A. We hand-pour essential oils and a wide variety of aromatherapy products. Some essential oils, Co2 extracts, and Absolutes are very thick and must be gently warmed before we can hand-pour them to order. These oils may require 2-3 days from purchase before they are ready to ship. Please refer to our Shipping Policy for detailed information in our Terms and Conditions.
A. Yes, we ship to most countries worldwide. We do not ship to Russia, Mexico, Cuba, North Korea, and a few other countries in war-torn areas. Please take a look at our Shipping Page for additional information.
Q. Do you offer sample sizes of essential oil?
A. Our retail website offers 1 mL and 1 gram vials of our 100% pure essential oils, absolutes, Co2, and carrier oils for purchase. We hand-pour all oils, so please allow additional processing time when ordering more than six samples.
Q. Do you give free samples?
A. Our retail website provides free samples for olfactory evaluation when making retail purchases. Please see our Free Sample Policy page for more information and examples. We do not offer free samples when shopping wholesale.
Q. How do I contact Lotus Garden Botanicals customer support?
A. Please refer to our Contact Us page. Our friendly and knowledgeable customer service department is ready to help you with our products. You may also phone us at 207-685-0167 M-F between 9:30 AM and 4:30 PM EST.
Q. Can customer support provide blending recommendations when purchasing essential oils?
A. For perfumery, yes. We recommend contacting a certified aromatherapist or other local healthcare professional for aromatherapeutic purposes. Our downloadable Harmonious Blends Chart is located at the bottom of this page.
Q. How do I make appropriate calculations for blending or diluting essential oil, absolute oil, or Co2 extracts?
A. EASY, go to our Essential Oil Blending Charts page here as a resource to assist you with making calculations.
Q. Do you accept returns?
A. Our return period for products is 30 days. We cannot accept products for return once the hygienic seal has been broken or the container/bottle has been opened. We do not accept Hydrosol returns. If it has been more than 30 days since your purchase, we can not offer you a refund or an exchange. If you receive a refund, and we are not responsible for the error, the cost of return shipping will be deducted from your refund. Please refer to our Terms and Conditions for information about returns and claims arising from products received damaged during transit and products of a non-hygienic nature.
Q. How soon will you ship my order?
A. We hand-pour essential oils and a wide variety of aromatherapy products. Some essential oils, Co2 extracts, and Absolutes are very thick and must be gently warmed before we can hand-pour them to order. These oils may require 2-3 days from purchase before they are ready to ship. Please refer to our Shipping Policy for detailed information in our Terms and Conditions.
Q. Can I insure the shipping of my order?
A. We take every precaution to pack our essential oil and aromatherapy products in a manner that ensures they arrive safely. However, we can not be responsible for in-transit handling once a shipment has been handed over to the carrier. We ship domestically by USPS, FedEx, or UPS. USPS and UPS automatically cover orders up to $100.00. An option for additional insurance with orders over $100.00 is provided. During the winter holidays, when couriers are overloaded, insurance is mandatory and automatically added to all orders over $1500.00. International shipments are offered insurance during checkout.
Q. What happens if my order arrives damaged?
A. Keep the shipping box. Take detailed photos showing the condition of the box and its contents when delivered. Contact the courier to initiate a claim and notify us if you have done so. Our policy for goods received damaged is located within our Terms and Conditions.
Q. Can I place my order over the phone?
A. We can accept telephone orders from a verified wholesale account Monday through Friday, 9:30 a.m. to 4:30 p.m. EST, at 1-207-685-0167. We do not charge a fee to place a telephone order quickly; therefore, please have a list of all products to be purchased compiled and ready to provide staff when calling to place a telephone order. It is preferred and much more efficient for orders to be placed online.
Q. What is the difference between a fragrance oil & pure essential oil?
A. A fragrance oil is a lab-created synthetic that mimics an original aroma. Pure essential oil is not synthetic. We do not offer synthetic fragrance oil or any synthetic oil products.
A. We take every precaution to pack our essential oil and aromatherapy products in a manner that ensures they arrive safely. However, we can not be responsible for in-transit handling once a shipment has been handed over to the carrier. We ship domestically by USPS, FedEx, or UPS. USPS and UPS automatically cover orders up to $100.00. An option for additional insurance with orders over $100.00 is provided. During the winter holidays, when couriers are overloaded, insurance is mandatory and automatically added to all orders over $1500.00. International shipments are offered insurance during checkout.
Q. What happens if my order arrives damaged?
A. Keep the shipping box. Take detailed photos showing the condition of the box and its contents when delivered. Contact the courier to initiate a claim and notify us if you have done so. Our policy for goods received damaged is located within our Terms and Conditions.
Q. Can I place my order over the phone?
A. We can accept telephone orders from a verified wholesale account Monday through Friday, 9:30 a.m. to 4:30 p.m. EST, at 1-207-685-0167. We do not charge a fee to place a telephone order quickly; therefore, please have a list of all products to be purchased compiled and ready to provide staff when calling to place a telephone order. It is preferred and much more efficient for orders to be placed online.
Q. What is the difference between a fragrance oil & pure essential oil?
A. A fragrance oil is a lab-created synthetic that mimics an original aroma. Pure essential oil is not synthetic. We do not offer synthetic fragrance oil or any synthetic oil products.
Q. Is shelf life exact?
A. No. We provide shelf life dates noted as 'Minimum Shelf Life' on applicable product pages. Minimum Shelf Life refers to the least (not most) amount of time based on the production date. This date should not be construed to represent an exact expiration date. Many products are still within usable limits far beyond the listed minimum shelf life period, particularly when stored and handled with the utmost care and caution as we do at Lotus Garden Botanicals. To increase purchased products' shelf life, we suggest that customers store them in optimum conditions, void of direct light, keep them cool or refrigerate, and limit exposure to air. Always keep caps tightly closed when not in use. Always keep the product poured down to decrease head space.
Q. I will pay by personal check. How do I ensure you receive my payment?
A. At one time we accepted checks, we no longer take this form of payment. Additional payment information can be found in our Terms and Conditions.
Q. Do you supply Certified Organic paperwork?
A. As a matter of transparency, we indicate products noted as Certified Organic that have been certified by either:
International 3rd party agency (EcoCert®); and/or,
NOP (National Organic Program-USDA) by worldwide suppliers who hold the particular certification.
*We are not certified as a USDA-certified organic reseller (handler). When we resell an oil noted as certified organic, it loses its organic status because we do not have official USDA organic reseller (handler) certification. Unfortunately, we cannot be your supplier if your formulation requires organic certification paperwork. When we note that a product is certified organic, it was organically grown and produced by a certified organic producer. Still, when we open the canister it was shipped in, its organic certification is lost, and we cannot pass on any official organic certification documents. We may visit the possibility of becoming certified in the future.
Some of our oils are from organically grown crops processed by remote farmers. Although they adhere to organic farming practices, many small farmers/distillers do not have the resources to pay for organic certification. Becoming certified is extremely costly, and smaller farms in remote areas find it difficult to pursue it given the already high cost they endure to grow and process their plants organically.
Q. Do you offer health care professional discounts?
A. We are pleased to extend a 17% professional discount on our retail website to those who use essential oils and oil products in their health care practice. Please send an email with a copy of your credentials to [email protected]. You will receive an email reply within 24-48 hours. There are no such discounts available here on our wholesale site.
Q. How do I obtain a catalog?
A. Our products change too frequently because of batch/lot dates to provide an up-to-date catalog. You may find our Product Index quite helpful in place of a catalog.
Q. I need help finding where to leave a product review; where is it?
A. We accept product reviews from verified buyers. To leave a product review, log in to your customer account first. The image below may be helpful as a guide.
Q. Where do I find technical documents such as GC/MS or COAs?
A. You can now view, download, and print any of our documents by opening them from the green tab on each product page.
Image: GCMS-Tab to Click on